If you’re planning to cancel your AOL account, be prepared to make a strong argument, have a day set aside and parental figure at the ready. Some poor customer called up the customer service line to cancel his subscription and didn’t know he’d have to first get past AOL Rep ‘John,’ the gatekeeper of accounts. John wasn’t so sure this customer was responsible enough to make decisions on his own and spent 1/2 hour trying to change his mind (for his own good mind you.) He even asked to speak to the customer’s dad, because clearly this guy is insane to not want an AOL account. Props to Anna00 for dropping this viable argument for phasing out humans in jobs that computers could probably do better.
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