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VH1.COM FAQ/HELP

At VH1.com, we want you to have the best experience you can. Please find any help you need here.





VH1 Registration & Community FAQ
Below you will find answers to the most common questions.

Community Participation

  • How does the Community Forum work?
  • What is my role in the Community?
  • What is my responsibility in the Community?

Registration and Logging In

  • Why should I register?
  • What can I do if I don't register?
  • How do I register?
  • How do I log in?
  • How do I get back a lost password?

Personalization

  • How do I change the icon next to my name?
  • How do I tell other users about me?

Posting Messages

  • How do I post a message?
  • How do I reply to a message?
  • How do I rate a message?
  • What is a "thread?"

Advanced Board Usage

  • How do I use bookmarks?
  • How do I use subscriptions?
  • What is RSS and how do I use it?

Newsletters

  • How do I subscribe to newsletters?

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Community Participation

Q:  How does the Community Forum work?
A:  The Community Forum provides a place for fans to discuss artists and shows. At its heart are the message boards, where members post questions and answers.
Guests (un-registered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get e-mail notifications on new posting activity.

Q:  What is my role in the Community?
A: 

You are essential to the Community. By posting comments and sharing answers, not only do you contribute your voice to the community, but you also become part of a virtual network extending across literally hundreds of thousands of fans.

We encourage you visit often and participate. Please remember to thank fellow users who have assisted you. Show your appreciation by rating helpful messages, posting replies, or sending positive feedback to Community management.

Q:  What is my responsibility in the Community?
A:  We want the Community to be appropriate, friendly, informative, and fun for all fans. The Community Terms of Service sets forth Rules and Guidelines so that you know what is expected of you, and what you can expect from other participants, when using the Community.

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Registration and Logging In

Q:  Why should I register?
A: 

Registration allows you to fully participate in the Community. If you register, you'll be able to:

  • Create a profile
  • Post new messages
  • Post responses to existing messages
  • Rate & comment on Photos and Videos
  • Receive e-mail notification when someone responds to a specified post or thread
  • Exchange Private Messages with other members
  • Personalize your experience on the boards.

Q:  What can I do if I don't register?
A:  Even if you don't register, you can still browse and read messages as a "guest". You just can't interact with the other members , contribute ratings or comments, or personalize the way boards are displayed.

Q:  How do I register?
A: 

To register, just click the Register link. On the registration page:

  1. Enter a Screen Name.
    Your screen name is your community identity. It appears whenever you post to the message boards or send private messages. Most members create anonymous names for privacy and to help them feel more comfortable participating. Be creative, have fun with it, but choose carefully: you cannot change your screen name once registration is complete.
  2. Enter a Password.
    Your password is a secret word that no one else knows. That way, no one else can pretend to be you. Your password should be something you can remember, but that no one else will guess. It's good to put numbers in your password. For example, your password might be f0rh3sajgf.
    Note: Your password will be hidden by asterisks when you type it. This is to prevent someone from looking over your shoulder to see it.
    Note: Passwords are case-sensitive. When you login to the Forum, you must type the letters in upper or lower case exactly as you did when you registered.
  3. Enter your Password again.
    This is to ensure that you typed the password the way you meant to the first time.
  4. Enter your e-mail address.
    Certain features of the site, such as subscriptions, will only work if you enter your real e-mail address. Also, you must validate your e-mail address by replying to an e-mail sent to the address you enter. Making sure that all users have valid e-mail addresses helps the administrators maintain a helpful community.
  5. Enter your e-mail address again.
    This is to make sure you typed it correctly. (A common mistake with new registrations.)
  6. If you're using a secure computer (one other people can't use), you can check the Remember Password check box.
    If this box is checked, you won't have to log in every time you come to the site.
  7. Read the Terms of Service and check the I have read and accept the terms of service check box.
Click Register.

Note: You must have cookies enabled in your browser to register and log into the Forum.

Q:  How do I log in?
A: 

Once you've registered and confirmed your registration, you can log into the boards and begin personalizing your experience.

  1. At the top of any page, click Login.
  2. Enter your email in the Email field.
  3. Enter your password in the Password field.
  4. Click Sign In.

If you have cookies enabled, your computer should keep you logged in to our site until you sign out.  If you are using a shared computer, click “Sign Out” from the “More” menu at the top of your screen when you have completed your session.

If you forgot your password, click the link at the bottom to have it sent to your e-mail address.

Q:  How do I get back a lost password?
A: 

If you've forgotten your password, you can have the system send it to your e-mail address.

  1. Go to the login screen.
  2. Click the link at the bottom of the page.
    You'll be taken to a screen that will ask for your e-mail address. The login and password associated with that e-mail address will be sent to the given e-mail address.

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Personalization

Q:  How do I change the icon next to my name?
A: 

The icon (also known as an avatar) is a way to personalize your user name a bit. You'll get one as a default, but you can change it to something you like better.

  1. Login to the Community.
  2. Click the Profile link at the top of the page.
  3. Click the Change Photo link in the header of your profile page.
  4. Select a new photo from your computer using the “Browse” button.
Upload the new photo by clicking the Upload button

Q: 

How do I tell other users about me?

A: 
  1. Login to the Community.
  2. Click the Profile link.
  3. Click the Edit Profile link in your profile’s header.
  4. Enter your personal profile information and click the Save button to save.

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Posting Messages

Q:  How do I post a message?
A: 

Go to the board you want to post on, and click the New Message link near the top of the message list.
On the Post Message page, you will see a Subject area and a Body area.

  1. In the first field, the Subject field, type a title for you message.
    This is the only part of the message that shows up on the message listing page, so try to make it something that will be clear and concise. Use keywords about your topic.
  2. In the second field, the Body field, type your message. Put details about your topic here. If you are posting on a technical topic, it is helpful to include all pertinent information regarding your inquiry in the body.
  3. You can use the controls to change the fonts, colors, and other aspects of your message. You can add smiley faces using the smiley menu. And you can format the text at the character or paragraph level. Note: the message editing controls are only available in Internet Explorer, version 5.5 or later.
  4. If you want, you can click Check Spelling to look for misspelled words, or you can click Preview Post to see what your post will look like on the boards. Note: the spell checking and preview features are only available in Internet Explorer 5.5 or later.
  5. When you are happy with your message, click the Submit Post button.
    Your message will be added to board and everyone else on the board will be able to read it.

Q:  How do I reply to a message?
A: 

Use the Reply button in a message to write a response to a particular post. You'll see a screen similar to the Post Message screen. There are a few differences:

  • When you reply to a post, the subject line will be filled in for you automatically. You can change it if you want.
  • You can use the Quote Post button to paste the message to which you are replying into the body of your reply.
Also, when you post a message as a reply, it will be added to the existing thread. It won't create a new thread.

Q:  How do I rate a message?
A: 

Please take the take the time to rate helpful messages. To do so, log into the Forum and look for the Rate This Message (Thread) feature at the bottom of messages and threads.
Note: authors cannot rate their own messages and users may rate a specific message only once. All ratings are automatically averaged.


Q:  What is a "thread?"
A: 

When one or more people reply to a particular message, a "thread" is created. A thread is a series of posts that go together. If you've ever heard of someone "following the thread of a conversation," you get the idea.
If you post a new message, then that starts a new thread. If you reply to an existing message, then that message becomes part of the original message's thread.


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Advanced Board Usage

Q:  How do I use bookmarks?
A: 

Bookmarks allow you to list boards, threads, and individual messages on a special page so you can easily find them again.
To Favorite a Board:

  1. Log into the Forum.
  2. Go to the board you want to bookmark.
  3. Open the Board Options menu and click Add this board to my bookmarks.

To add a thread or message to your bookmarks:

  1. Log into the Forum.
  2. Open the message you want to bookmark.
  3. Open the Message Options menu and click Add this Thread/Message to my bookmarks

To view your bookmarks, click My Profile, and then click the Bookmarks tab.
To delete any of your Bookmarks, click My Profile, and then click the Bookmarks tab. Place a checkmark in the bookmark you want to delete from the list and click the Remove option for that section.


Q:  How do I use subscriptions?
A: 

If you add a board, thread, or message to your subscriptions, the system will send you an e-mail every time someone posts to the board, or replies to the message or thread.
To add a board to your Subscriptions

  1. Log into the Forum.
  2. Go to the board to which you want to subscribe.
  3. Open the Board Options menu and click Add board to my subscriptions.

Add a message to your Subscriptions

  1. Log into the Forum.
  2. Open the message to which you want to subscribe to.
  3. Open the Message Options menu and click Add this Thread to my subscriptions or Add this Message to my subscriptions.

To view or delete your Subscriptions, click My Profile, and then click the Subscriptions tab.

To delete any of your Subscriptions, click My Profile, and then click the Subscription tab. Place a checkmark in the subscription you want to delete from the list and click the Remove option for that section.

Q:  What is RSS and how do I use it?
A: 

RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to Web sites, and those sites feed you headlines so you can stay up to date. To use RSS, you'll need a feed reader, such as Bloglines, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. Once you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. Once you click it, the RSS feed will appear in your reader, and you will see new content from that section of the community whenever it becomes available.


Q:  How do I subscribe to newsletters?
A: 

You can sign up to receive notifications about VH1 music, shows and events on our newsletter sign-up page.


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