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Text HELP to 22422 for help, or STOP to 22422 to quit

How do I unsubscribe from an alert or SMS game (for example, Best Week Ever alerts)?

Unsubscribe at anytime by replying to the text message with "STOP" in the message body. You will get a message back asking to confirm your wish to unsubscribe from the service. Reply YES and you will be unsubscribed.

I sent a STOP message but did not get any reply. What can I do?

Send an email to textalerts@mtvn.com and include the name of the service you wish to stop and your mobile phone number. You will get a response within 24 hours.

I have a prepaid phone. Can I subscribe to the service?

Some carriers do not allow prepaid subscribers to subscribe to premium text services. Check with your carrier for product availability.

What does "standard text messaging rates" mean?

Standard text messaging rates mean you will be charged for the text message (SMS) according to the plan you have with your wireless carrier. If you have a per text fee as part of your wireless data plan, that fee will be charged on your mobile bill or deducted from you prepaid account. If you have unlimited text messaging, no charge will appear, other than the fee your carrier charges for the unlimited messaging.

What does a "premium text messaging rates" mean?

A premium text messaging rate means you will be charged a fee to receive the text message (SMS). The fee will always be clearly disclosed at the point of subscription and again on your phone before you agree to subscribe to the service. The premium fee will be applied on your mobile bill or deducted from you prepaid account. Even if you have unlimited text messaging, you will still see a charge applied on your bill. NOTE: Many premium SMS services are recurring and will appear monthly on your bill until you leave the service by replying to a message with the word STOP.

How much does it cost?

The VH1 Mobile ringtone subscription service costs $5.99 per month. You receive credits to purchase two ringtones and one wallpaper per month.

I'm supposed to receive a message with a link to download my ringtone but it's not in my text message inbox. Where can I find it?

Some devices may store these messages in the Service Browser, Virgin Alerts (Virgin Mobile users), or T-zone (T-Mobile users) inbox.

Do my unused ringtone or wallpaper downloads carry over to the next month?

Unused credits do not roll over month to month. Be sure to use your credits each month!

What if I have further questions?

For any problems or issues, please contact us via email at vh1help@9squared.com or at 1-866-580-4602.

How do I cancel?

To cancel your VH1 Mobile plan, text STOP to 222777; you will receive a message back confirming your cancel request.

What's the difference between a "real music ringtone" and a "polyphonic ringtone"?

A real music ringtone is a real music clip of a song by the original artist. A polyphonic ringtone is a sound-alike tune that uses tones instead of real music to simulate a song.

Can I purchase ringtones or wallpapers without a subscription?

The only way to purchase content "a la carte" is if you have used up your monthly credits.

How long should it take me to receive my download?

Receipt of the text message from VH1 Mobile usually takes just a handful of seconds. Depending on carrier traffic, it can take up to several minutes to receive your ringtones.

How do I download a ringtone from a video I saw on TV?

Send a text message to 222777 with the keyword from the video in the body of the message. Reply Y to the message that is sent back to you and then follow the instructions in the next message that you receive.

What happens when I run out credits in my current plan?

You can purchase additional content for the full price until your credits reset the next month.

How am I charged or refunded?

Subscription charges are placed on your monthly mobile phone bill. VH1 Mobile cannot credit your bill for purchases you've made. Customers should be advised to make sure that they were actually charged before contacting their carrier. If they are billed for something they did not order or did not successfully receive, they can contact their wireless carrier for a full credit.

Which carriers and phones are supported?

Support is currently provided for AT&T, T-Mobile, Alltel, Verizon Wireless, Sprint and Virgin Mobile. Other carriers will be added in the near future. Phones without mobile Internet capabilities and pre-paid phones are not compatible with VH1 Mobile.

How do I download without texting?

AT&T users can dial #VH1 on their mobile phone to listen and download the top tones of the week (other carriers are currently not supported, but are in the works).
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